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GIA Publications, Inc. is seeking a Technology Assistant. This hybrid position (with occasional onsite work at our Chicagoland offices in Bedford Park and Oak Park, Illinois) is hands-on operational role, responsible for assisting with the daily health of GIA's technology environment and providing responsive technical support to both customers (through GIA’s in-house Customer Service team) and internal staff.
This position works closely with GIA’s Technology Strategist and serves as a critical first line of support — keeping systems running, resolving issues efficiently, maintaining data quality, and contributing practical insight to ongoing improvement efforts.
If you have curiosity and willingness to learn; a calm, patient approach to support work; are collaborative by nature and proactive in finding answers and asking deeper questions, you are likely to be successful in this role!
This is a great opportunity for a technically capable, organized individual who enjoys variety in their work — one day resolving a customer-facing website issue, the next cleaning up a database table or helping spec out a new feature.
Required Qualifications
- 1–3 years of experience in a technical support, IT operations, or web/systems administration role
- Solid working knowledge of web technologies (HTML/CSS fundamentals, CMS platforms, browser-based troubleshooting)
- Comfort working with databases — ability to read and write basic SQL queries (SELECT, UPDATE, basic JOINs)
- Experience with a helpdesk or ticketing system (Zendesk, Freshdesk, Jira, Asana, or similar)
- Strong written communication skills — able to explain technical issues clearly to non-technical users
- Highly organized with good attention to detail; able to manage multiple open issues simultaneously
- Self-directed and reliable; able to work through routine tasks without close supervision
Preferred Qualifications
- Familiarity with MySQL or similar relational databases
- Experience with e-commerce platforms or CMS environments
- Exposure to scripting or automation (Python, Bash, or similar) for handling repetitive tasks
- Basic understanding of web hosting, DNS, and server environments
- Experience working in a small IT team or in a multi-hat technical role
- Interest in or familiarity with Sacred Music, Music Education, Performance Choral, publishing, or ministry, school or nonprofit sectors
Responsibilities
- System Monitoring & Maintenance
- Customer and Internal User Technical Support
- Data Cleanup & Maintenance
- Feature & Improvement Collaboration
GIA is a great place to work! After a 90-Day introductory period, benefits for full-time employees include:
- Employer-subsidized Medical Insurance and Prescription coverage, with Dental and Vision insurance options
- Employer-provided life insurance
- A 401(k) plan and a Profit-Sharing plan
- Paid vacation time and sick leave and Paid Holidays
To apply, please submit your resume and a non-AI-generated cover letter.
About GIA Publications, Inc.
Founded in 1941, GIA Publications, Inc. is a family-owned company with more than 10,000 choral and instrumental editions in print, as well as hymnals, recordings, a co-owned congregational music licensing division, a school music licensing division, and a wide variety of music education resources. The esteemed choral publisher Walton Music became part of GIA in 2013, and World Library Publications (WLP) and Meredith Music joined the GIA family in 2020. In 2021, GIA became the distributor of music from Elaine Hagenberg and The Lorenz Corporation. Our website is www.giamusic.com.
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